19 YEAR FUNERAL POLICY WORTH NOTHING, SAID TO BE INVALID.

Good day, I had a funeral policy with African life, later changed to Sanlam Sky. I contributed actively from 1996 to 2015. I was advised to make the policy paid up, as I was paying approximately R800 a month, and had not claimed for 19 years. On 2020/09/16 my dad passed away, he was one of the insured. Upon submitting a request to claim, I was told that the policy was invalid. I never cancelled the policy, neither did I receive anything from Sanlam in the form of a letter, email, telephone call ever, discussing the policy.