17 weeks of poor service

Sanlam has given me the worst service to date. I logged a complaint in June about a funeral policy *****ulently issued in my name. They have been taking money from my salary for 8 months now. I have done everything they have told me to do and I was told to wait up to 8 weeks to resolve the matter which I patiently did and no communication whatsoever from them in that period except for the reference number i received via sms. In September I called again and I was told my case is being investigated by one Andre Joseph(He has never once reached out to me). I was told yet agsin to wait for 8 more weeks while they resolved it which i patiently did yet again. We are now on week 17, there has been no conclusion to the matter, my money is not yet refunded. I called in afain today *** I was transferred to consultant after another whocasked mexthexsamexquestions over and over again with no real answer, just False promises for 17 weeks. At this point I don't know what else to do. I'm even thinking of cancelling all my existing policies because I can't trust them anymore, I'm drained really.