12 months no payout
My Father Past away in August of 2016 and he left me and my sister a policy from Sanlam. We enquired about the policy and started the claim process in September 2016, it take us a while to get all the documentation for the claim but in December of 2016 we submitted our first batch of documents. I waited a Month with no answer from Sanlam and called in only to find out that I missed a document and now had resubmit all the documents again, I had to do this on 2 other occasions. It is now September 2017 and there is still now claim payout.
Sanlam's Communication is extremely bad the worst, worse than Telkom SA and then is saying something, no feedback is given on how far your claim is and their claim tracking website doesn't work at all very bad design. I called Sanlam again today( 22/09/2017) after I was instructed to call them the week before on this date now they are telling me to call them back on the 11/10/2017. Why do I have to call Sanlam back I am not providing the service Sanlam is. I will never recommend or buy any of their products.
We acknowledge your posting, and have referred it fo investigation
Regards
Client Relations
We acknowledge your posting, and have referred it fo investigation
Regards
Client Relations
Good day
We have been informed that Ms Blomerus from our death claims department made contact with you. She confirmed that this is receiving their urgent attention. We will keep you informed.
Regards,
Client Relations
Good day
We have been informed that Ms Blomerus from our death claims department made contact with you. She confirmed that this is receiving their urgent attention. We will keep you informed.
Regards,
Client Relations
Good day
We have been informed that the consultant corresponded with you via email.
Kind Regards,
Client Relations
Good day
We have been informed that the consultant corresponded with you via email.
Kind Regards,
Client Relations
Good day
We acknowledge receipt of your complaint and take note of the content. We will refer this to our Death Claims department for urgent attention. We apologise for the inconvenience caused.
Kind Regards,
Client Relations
Good day
We acknowledge receipt of your complaint and take note of the content. We will refer this to our Death Claims department for urgent attention. We apologise for the inconvenience caused.
Kind Regards,
Client Relations
Good day
We understand your frustration however we received a disagreement on our decision and therefore we have to revisit the case and we need 5 working days for any further feedback.
Thank you and Regards,
Client Relations
Good day
We understand your frustration however we received a disagreement on our decision and therefore we have to revisit the case and we need 5 working days for any further feedback.
Thank you and Regards,
Client Relations
Good day
We understand your frustration however we received a disagreement on our decision and therefore we have to revisit the case and we need 5 working days for any further feedback.
Thank you and Regards,
Client Relations
Good day
We understand your frustration however we received a disagreement on our decision and therefore we have to revisit the case and we need 5 working days for any further feedback.
Thank you and Regards,
Client Relations
Thank you for your post we take note of your comment.
Regards,
Client Relations
Thank you for your post we take note of your comment.
Regards,
Client Relations