1 Star is too many for Sanlam. Wish I could give 0

On 26 January I made contact with Sanlam. I wanted to invest a bit of money. After 2 weeks, the papers were signed and sent to them. I gave notice to my 24hour bank account to transfer the money to my current account so Sanlam could extract it via debit order. I waited and waited for the debit to go off (which they claimed would take 3 days max). Almost a week later no withdrawal was made. I had to contact them (they didn't bother to communicate) to ask what was wrong. They informed me that my fica document was in the incorrect format. It must be PDF. I sent it to them again in pdf format this time. And the waiting started again. Again the debit didn't go off. AGAIN I was the one who had to contact THEM, because apparently if something is faulty, they just throw the paperwork on a desk somewhere and forget about it. This time (according to them) my e-signature was incorrect. I had to sign again and submit it. After they informed me of this, I decided that I would not continue with the investment anymore. I informed them of my decision and did not sign any additional forms. Because my e-signature was incorrect, they could not proceed with the transaction. WRONG! The next morning I received an e-mail welcoming me to Sanlam collective investments. I immediately rep**** to say that the transaction must be stopped immediately. WHY IS IT THAT WHEN I WANTED TO WITHDRAW, MY E-SIGNATURE ALL OF A SUDDEN WAS CORRECT NOW?????!!!!! I did not sign any additional forms. They rep**** to my e-mail where I tried to cancel the transaction that they are unable to do so because the notice was sent to the bank already. I phoned them stating that I want to reverse it. They then told me that it cannot be reversed now. I should let the debit go off, wait 15 days, complete the paperwork to have the money returned to me and then they can give it back. I asked what the fees would be if I want to do that because the broker fee was to be R300. The person asked me what I meant. I asked if the R300 for services NOT Rendered will be deducted from the lump sum I am investing. He said yes!!!!!!! I am FURIOUS!!! I then told the person on the phone that I will transfer the money back to my 24 hours notice account and pay a fine towards my bank for a debit not going off rather than paying 1c to Sanlam for the horrible service they give. I transfered the money back to my savings account but the debit went off anyway. NOT once but TWICE!!!!! I do not have an overdraft facility, but an amount of R20 000 was debited to my bank account without my concent. Basically, they stole my money with a signature that was not valid (according to them) and they did it twice (I only signed for R10000 which I canceled 3 times), claiming a fee for services rendered (which was not rendered). Now I'm wondering if the service fee will double since they decided to debit my account twice with one form submitted. They will probably want R600 now instead of R300. I reversed the debit order with my bank. Will see if it goes through.