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And the sad and bad thing is we cancelled our policy with absa because we thought sanlams product is good

Sanlam has responded but my case has not been resolved yet

Clientèle waives waiting periods on all its funeral policies, for valid claims related to COVID-19www.fanews.co.zaClientèle waives waiting periods on all its funeral policies, for valid claims related to COVID-1919 March 2020 ClientèleClientèle is taking proactive steps to safeguard its clients’ worlds with compassion, by waiving waiting periods on all (new and existing) funeral policies, for any valid claim resulting from COVID-19.This means clients are immediately covered, upon payment of their premiums. Clientèle will pay out any valid funeral policy claims related to COVID-19, even during the first few months of the policy. The waiving of waiting periods for COVID-19 on funeral policies is effective immediately, and will remain in effect for policies sold until 30 April 2020, or until a later date that Clientèle will determine.According to Basil Reekie, Group Managing Director, Clientèle this initiative reflects Clientèle's belief in the power of a collective effort to minimise the impact of COVID-19. "As a company there are a number of things we can do and that said we need to focus on our sphere of influence - insurance. We are committed to joining the people of our country to mitigate the COVID-19 impact, as far as possible" Reekie explained, "and the best way for us to do that for our customers is by reducing any additional stress associated with COVID-19."The waiting period waiver automatically applies to any new funeral policy. For existing clients who have policies that still fall within the waiting period, the waiting period will also be waived, provided that all premiums remain paid and up to date. Any new policy taken out to cover a person who has been tested positively for COVID-19, before taking out the policy, will remain subject to the standard 6 months waiting period.While the recent arrival of COVID-19 in South Africa is no cause for panic, it does mean that everyone in the country has a responsibility to be extra vigilant about good personal hygiene, and to make an effort to protect themselves from situations in which they could be at risk of contracting the virus.The experiences of other countries, where the virus is at a more advanced stage, demonstrate that a unified effort is the best approach to limiting the spread of COVID-19. What this means is that if every person needs to take greater care to wash their hands often, try to avoid contact with people or objects as much as possible in public, refrain from traveling to high-risk regions or countries, monitor their bodies for any signs of flu-like symptoms, and visit a doctor or clinic as soon as they begin to feel ill. If South Africans follow the guidelines developed by the World Health Organisation, they can form a united front to be more effective in combating the spread of the virus.“We will continue to put our collective energy to work towards making a positive difference to the lives of our clients, and others in the communities we serve by taking relevant actions where this is within our own power”, Reekie concluded.

Despite of the fact that Sanlam promised to complete my case in 5 working days the case is still not completed. A consultant promised to give her a chance till today the latest but nothing .We are going to take this case further to the ombudsman

It is the same response everytime I have laid a complaint at the ombudsman yesterday

PPR RULES 1 JANUARY 2020 :TERMINATIONS and REPLACEMENTS
New waiting periods in respect of the substituted or replaced group schemes policy will be void .No new waiting periods can be imposed or the period extended

Sanlam has not resolved my case and no one has come back to me last week

Sanlam never again you guys are the worst my case has not been resolved yet and I cancelled the policy YOU ARE THE WORST EVER SANLAM!!!!!!!!!

That is your response everytime I have not heard from a consultant for about a week and a half now they are giving this case from one consultant to another IAM FED UP WITH YOU SANLAM

This one guy came back to me and said he gave this case to someone else his name is Thebo**** he phoned he is a sanlam Skye consultant I send him an email and he told me he gave the case to someone else and iam still waiting for that someone else????????????????????

Can someone from Sanlam sky please contact me so that we can finalize this case

Ms Olwethu Hams from Sanlam sky can you please contact me!!!!!!!!