1 and half years and I'm still waiting for my claim to be paid and all documents were submitted

Sanlams service is pathetic I would never advise anyone to have a policy with them ever you will have alot of issues.its noe been over 1 and half years that I am waiting for the payment of my claim I now got a lawyer involved he sent 2 emails to them 1st 1 23 of December he hasn't gotten a response and sanlam always makes excuses that they haven't received anything which is lies.they always have excuses and some of the consultants are rude and not helpful at all.i need a response ASAP of what exactly is happening I'm tired of excuses because it clearly shows sanlam doesn't know what they doing