***X4: Sanlam Hospitalisation & Loss of Income Benefit Causing Further Stress

The frustration I am feeling regarding the ongoing issues I have faced with Sanlam concerning my illness benefit has become unbearable. Each time I need assistance, I find myself having to activate my Hello Peter account to seek a resolution, which has become increasingly exhausting and disheartening.

It has now been two years since I first raised concerns about payout issues (which was only resolved because I wrote on this platform); I am compelled to write yet another review. I have been booked off from April 2024 to December 2024 due to my mental illness, during which I was hospitalized. All necessary documents were submitted to my broker, Justin Nkata, as per protocol. However, to date, Sanlam has only processed payments for four months (April to August), citing the need for additional reports from my psychologist, occupational the****** (OT), and psychiatrist.

In response to your recent email, I would like to clarify the following:

1. An updated report from my psychiatrist dated 23 October 2024 has been submitted, containing all the necessary information required by Sanlam. 2. Regarding the follow-up report from my psychologist and OT, I find it perplexing that Sanlam previously rejected my psychologist's report because she is not a medical doctor, yet now requires her report. The psychiatrist has already provided all relevant information.

3. As for the OT, I consulted with one only during my hospitalization, and that letter has been submitted. Since this is not a mandatory part of my treatment plan, I am unsure where I am expected to obtain another report beyond the one already provided.

I find it profoundly frustrating that despite diligently paying my premiums each month, accessing the benefits I am entitled to has become a source of additional stress. As I navigate my recovery from mental illness, the treatment I receive from Sanlam regarding this policy is unacceptable.