LM
Lunga M
1 reviews | Active since Aug 2021
08 Jan 2024, 14:42
0 honesty and customer service.
I’ve sent an email around December asking for cancellation of my policy and all I received was an automated email with a ticket number fast forward to today I still haven’t received anything from them and they keep on trying to deduct money from my account what’s worse is that their claims department never answers their calls or emails makes you wonder if do they even pay out people’s premiums 0 recommendations unless you want to sabotage yourself .
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
08 Jan 2024, 15:02Good day Lunga, thank you for informing us about this matter. My apology for any frustration caused. We will urgently attend to this and provide further feedback to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply08 Jan 2024, 15:02
Official
Good day Lunga, thank you for informing us about this matter. My apology for any frustration caused. We will urgently attend to this and provide further feedback to your direct e-mail address. Regards, Assupol Complaints Manager
LM
Lunga M's updateReviewer Update
10 Jan 2024, 15:352 days later still no response ASSUPOL CLIENT SERVICE IS TRASH I’ve been trying to cancel my policy since December I’ve emailed every possible email they have called and they were no where to be found You don’t respect nor take your clients seriously and you expect them to trust you with their money I WANT TO CANCEL THE POLICY IS THAT TOO MUCH TO ASK ? The incompetence of this company is beyond disgraceful.
LM
Lunga M's update10 Jan 2024, 15:35
Reviewer Update
2 days later still no response ASSUPOL CLIENT SERVICE IS TRASH I’ve been trying to cancel my policy since December I’ve emailed every possible email they have called and they were no where to be found You don’t respect nor take your clients seriously and you expect them to trust you with their money I WANT TO CANCEL THE POLICY IS THAT TOO MUCH TO ASK ? The incompetence of this company is beyond disgraceful.
Sanlam's replyOfficial
10 Jan 2024, 15:44Good day Lunga, thank you for the additional comments. I have escalated this matter to our service management team to arrange urgent assistance. Regards.
Sanlam's reply10 Jan 2024, 15:44
Official
Good day Lunga, thank you for the additional comments. I have escalated this matter to our service management team to arrange urgent assistance. Regards.