Sani sixth King Shaka & Durban city -Worst service ever

Stay far away from Sani king Shaka airport as well as Durban city . Worst customer service you will ever experience. They should send the general manager as well as the king Shaka branch manager for some much needed training on customer care and after sale service . I rented a few vehicles from them on a month to month basis . Also referred family and associates . At one point our rental bill was 70k for the month. For a whole year 6 vehicles -

ML99MMGP MM60MHGP MC94GBGP MC84VYGP MC95LCGP MM61SBGP

3 x Toyota urban cruiser 2 times VW Polo 1 X starlets cross

You would expect a more specialised attention to our request and needs or abit more patience and understanding when we are spending that much but no we got horrible services from branch manager sashnee who has no experience in customer service and is unfit for that position. She has a general manager sumaya who comes off as a someone that could fix your problem but will choose not too and is just as worse . She enable her staff to make threats and call in the middle of the night . Quick to take money from your card without permission and charge exorbitant amounts for excesses and late renewal fines and fees . If they are at fault they don’t care that they payment system cannot process a payment from your card it becomes your problem and you are charged a late fee . They prop they staff up to be rude to customers and the branch manager bypasses her terms and conditions and thinks she can threaten customers when she is having a bad day . She threatened to have me black listed from Sani and to contact risk and uplift vehicle and charge me 5k for being late a single day because it was a Sunday evening and I couldn’t make it to the airport and I told them to extend by a day and they could not debit my card for a problem on their side they could not wait for the Morning.

With a spend and an account like that we should have had an account manager but we didn’t because the account manager is the branch manager sashnee husband so obviously we would not get the service we actually required .

They have really dropped the ball on our business . And they don’t care but I’m sure head office definitely does .

General manager sumaya does not care if you spend 70k a month at their ****my shady car rental business . They use made up panel beaters to give you an expensive quote for a scratch on the vehicle just so that they can take your deposit . Super cover insurance is a money making scheme on their side . I personally think they goal here for them is to not refund your deposit by all means they will find a way to keep it because they need the extra revenue. While they cars sit at the airport and collect dust they wonder why business is bad.

I truly wonder if head office or management are aware of what goes on in Durban city and king Shaka . The type of service we receive and there is no apology no after sales care or service . No call backs or emails or responses . nothing

I rented for 14 months and I saw new staff every month at king Shaka. There must be something really wrong there for that many staff to be leaving on a monthly basis .

The general manager covers up for their mistakes and hides behind we will investigate the claim . When she is sitting behind her desk in Durban city and ordering her staff to break the law .

Sani sixth head office , look closer at your business in Durban ,you will lose a lot of big business . I was definitely one of them . If you happy with 70k per month recurring rentals leaving the door then ignore this and don’t reprimand your staff . If you are going to miss our business , take a closer look at your Durban operations when there’s an issue and it really matters how we are treated. I know for a fact we are not the only ones .