Not refunded after 14 days!!!

Do NOT HIRE FROM THEM!!! It is more than 14 days after I returned the car and I still have not received my refund. Spoke to 4 agents today- 1 said he’ll write an email and cc me. Another said she can’t cc me but someone will call me (no one did), one dropped my call and the last one wrote an email and ccd me. When no 4 checked my file he saw that there was an email (sent internally) asking to verify my card details!! Why did I fill in a form if that question is still going to be asked? Why is it not being directed to me? Also can agents cc or not because one did! I’m now about to leave the country and could not use the money as I intended. Also there is no communication from SANI on refunds and we have to chase them when they put the 14 day period which they do Not honour!! I see so many complaints about the same thing and my worry is i have another car which I returned on the 29th of December and I am going overseas so it will be difficult and expensive to call them to ask about my money!!!

Yhoooo save yourself the headache!!! I used them before with no issues but now it’s just too much! Would revolted Tempest rather!!!