NO TRANSPARENCY AT SANISIXT CAR RENTALS

I made a reservation for unlimited kms (with no payment) online with Sanisixt. On the pick up date I went to the airport to collect the vehicle and on arrival the agent asked if I had received a confirmation email for the reservation. I rep**** and informed him that I didn't not receive any email and immediately after my response he requested that we do the payment. I made the payment and after the transaction the agent handed me with the contract. When I read through the contract I then picked up that this was not what I had requested (unlimited kms). The contract stated 100kms p/d and I told the agent that I am not signing the contract and requested a refund. He then advised that I would not receive the refund immediately and would only receive it after 14 days which I could not afford as I needed the vehicle. I ended up taking it as I was not given any other option or alternative at the time. I took the car and then reported the matter to Bjorn, ****ha and Robyn who are in top management at Sanisixt. I advised them that their agent asked for payment before reading the Terms and Conditions and advised that I was 'forced' into taking the car as I was not given any alternative. The management of Sanisixt Car rentals did not see anything wrong with what their agent did instead they are blaming me for making a reservation online. Even after informing them that I did not make any payment online it was just a reservation and had the agent read out the terms and conditions before making me pay then I would of cancelled the contract and made no payment. Sanisixt Car Rentals has debited my account with more than R18 000.00 and refuse to take any responsibility for what their agent did. The duration of the rental was 30 days and management failed to sort out this matter.