ZERO CUSTOMER SERVICE / FEEDBACK / RESPONSE

****tiest car rental ever... I was bumped on the boot of the vehicle by a third party who accepted guilt and then claimed from her insurance within 24 hours of the incident happening. I gave THRIFTY car rental all the third party's details including the claim reference number on the return of the rented vehicle. The third party's insurance has been requesting for property owner's details and THRIFTY has not given any response. I have been following up with no feedback what so ever for the past 2 weeks now until yesterday when I spoke to Ace from THRIFTY, he informed me that I will receive my deposit back within 48 hours as they are not going to deduct anything. TO MY SURPRISE this morning, I get a notification that money is being deducted from my account then it is followed by an email that they have deducted money in order to fix the boot of the vehicle. MAKE IT, MAKE SENSE HOW?????? when the third party's insurance has been waiting for them to bring the car so that it can be fixed. I then called spoked to Debbie from claims department whose explanation doesn't make sense and she then informs me that I will get my refund when they have recieved money from the third party's insurance which would be in 3 months to 3 years - What the ****en hell....... So why did I take the third party's details and why did she lodge a claim if I am still liable to ****EN pay for the damages on the boot. If you are planning to rent out a vehicle, I would highly recommend NOT to rent it out from THRIFTY / SANI CAR RENTAL as you will be in for one hell of a ride...... No customer service / feedback / response as you will have to constantly follow up with them but they surely do know how to deduct money from your account then only sends you communication once done - no prior communication at all so that you know what to expect..........