What very disappointing service

I would like to share my extremely disappointing experience with Sani. I am a customer of Sani Car rental, dating to over 6 years when it was called Thrifty. On the 21st December I was on my way to a wedding with their hired car, I hit a pothole and got a flat tyre. I reached out to their road assistant from 7:20 am. I spoke to several consultants. I was sent from pillar to post. In that predicament, all they cared about was to deduct R550 "admin". I have been standing by the road side until 1 pm. A consultant by the name of Alvino tried helping and appreciate that. As I was writing this, I was still stuck by the road side. Failed to attend family wedding. What really stood out for me was they were concern about money, not my safety, not helping me. That's when you realise humanity has completely faded away because money has taken over. As we speak I'm still along the road