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Prisheena M
1 reviews | Active since Nov 2023
06 Dec 2023, 15:45
Unhappy customer
SANI CAR RENTAL RANDBURG I have hired a car for a for days. On return the polo was 3 over 8 of fuel. They have charged me for a full tank. They refuse to give the deposit back. Reception on date of receiving the vehicle, reception obtained a manual authorization number. When I enquired with Nedbank today, they require an FND manual authorization number for the reversal. I wasted airtime and they do not get back. I requested a copy of the Polo's car tank capacity, still waiting. This issue is not resolved. I wasted my airtime which SANI will not reimburse
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Replies (5)PM
Prisheena M's updateReviewer Update
06 Dec 2023, 15:46Spoke to Zanele is SANI's manager from the Randburg branch. She keeps me waiting and never understands her clients needs
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Prisheena M's update06 Dec 2023, 15:46
Reviewer Update
Spoke to Zanele is SANI's manager from the Randburg branch. She keeps me waiting and never understands her clients needs
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Prisheena M's updateReviewer Update
06 Dec 2023, 17:47Norman called me at 16h16. I have requested the photograph of the polo vivo capacity book. I have informed Norman that I want this issue to be resolved today. Zanele called at 16h49 stating that they are busy with the banks. Had I not taken up this issue with SANI, I would have still been in the dark.
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Prisheena M's update06 Dec 2023, 17:47
Reviewer Update
Norman called me at 16h16. I have requested the photograph of the polo vivo capacity book. I have informed Norman that I want this issue to be resolved today. Zanele called at 16h49 stating that they are busy with the banks. Had I not taken up this issue with SANI, I would have still been in the dark.
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Prisheena M's updateReviewer Update
06 Dec 2023, 18:0818h07 sent a mail earlier asking for an update. No update received.
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Prisheena M's update06 Dec 2023, 18:08
Reviewer Update
18h07 sent a mail earlier asking for an update. No update received.
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Prisheena M's updateReviewer Update
07 Dec 2023, 10:16It is 10h14, still no update from Norman or Zanele, But there are 2 additional FND BDS charges on my Nedbank account. I have emailed them. This is not my fault, Sani's systems were not working properly, the should bear the charges.
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Prisheena M's update07 Dec 2023, 10:16
Reviewer Update
It is 10h14, still no update from Norman or Zanele, But there are 2 additional FND BDS charges on my Nedbank account. I have emailed them. This is not my fault, Sani's systems were not working properly, the should bear the charges.
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Prisheena M's updateReviewer Update
07 Dec 2023, 10:27Called at 10h26 and left a message for Zanele, apparently she is in a meeting. Let me see how long she takes to respond
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Prisheena M's update07 Dec 2023, 10:27
Reviewer Update
Called at 10h26 and left a message for Zanele, apparently she is in a meeting. Let me see how long she takes to respond