*****ulent Debit & refuse to refund

*****ulently debited my card without my consent & claimed that it was to fill petrol, however I filled their tank way more than they gave. They still haven’t refunded the money they debited as well as the holding fee they took for R3,800, When I follow up, they either ignore me or keep saying they are busy investigating without any turn around time or proper feedback even after sending them all the evidence and statements. Adele Parruss doesn’t have courtesy or sense of urgency for the customers yet she’s handling my query. I don’t have a contract with them nor signed any document, my husband rented the car under his name but was never informed that they clown whatever card he will be using and will debit as it suits them.