THEY DON'T RELEASE DEPOSIT HOLD AFTER RETURNING THE CAR

I rented a car online and paid rental fee, when I got to pick up a car at Cape Town international Airport , I was told that I did not pay for the rental fee. It became my responsibility to provide a proof of payment, luckily I had saved the email conformation otherwise had I lost it, they would have not been able to prove that I had paid. I thought this was all but the worst was still yet to come

I returned the car on the 24th of August 2024 with no incident , a final invoice confirming no extra charge was issued on the 28th August. Today is the 08 September 2024 and these people never sent an instruction to the Bank to release my deposit holding amount of R8500.00 as such I am now liable to pay enormous credit card interest because of their ****y service. When I called customer care on Friday, 06 September 2024, I was told that my matter would be escalated and never heard back from them. I would highly discourage doing business with the, very unreliable!!!!****Y SERVICE!!!!!!!!!!