*********** staff charged me a day extra

sani car rental in Randburg is worst the is always something wrong with them, i have rented a car out on Saturday the lady who was assisting me her name is valda or something like that made an error with the time so i was charged twice i have asked to cancel the booking and i must get a refund she told not to worry she will put remarks for me to be refunded for one day , now i found out she never place any remarks and i have been calling the branch since yesterday no one is willing to help i have been transferred from one person the the other hence i prefer using the OR Tambo branch , the staff there in Randburg are a bunch of *********** people especially on the weekend they are always in a hurry hence they make so many mistake im ****ed