Seriously the worst I have dealt with

I rented a car from SANI - what a big mistake.

From the onset they had lost my booking and it took an hour to get the car after the check in lady tried to charge me for extras that had never been requested.

The car was so scratched and dinged that I had to take a video as by this stage my gut instinct told me I had made a big mistake using SANI.

On return I made doubly sure that everyone was happy to try avoid any unwarranted expenses but they still managed to deduct some monies from my over payment.

Despite reassurances from the Durban branch managers - Sashnee and Bryce - that I would receive my deposits back in 2/3 days - it turns out that they were frugal with the truth and knew that this wasn’t the case and wouldn’t answer my calls. As for Gabriella - the customer service person - she was equally as bad and never did anything.

Reading the reviews this taking of the deposit seems to be unique to SANI as none of the others seem to take the money but merely “hold” your deposit until the car is returned.Once they have your money you are on the back foot and they enjoy the use of your money while you stress about whether or not they will ever return it. An admin person eventually called to tell me that they had some admin issues but given that so many complain about the same issue one wonders.

One only has to read the reviews to realise that this company is one to avoid.

You have been warned!!!!!!!