Sani Sixt never pays back holding deposit

It has now been 28 days since I returned the vehicle to your branch, yet the holding deposit has still not been released from my account. This delay is entirely unacceptable and reflects a complete disregard for your customers’ time and finances. I followed up with your accounts department and spoke with Gabrielle, who simply redirected me to the refunds department, offering no resolution or timeline. This lack of accountability and transparency only worsens an already frustrating experience.

The post-rental service has been nothing short of shameful, and it has significantly damaged your company’s credibility in my eyes. I will not be using SANI SIXT again, and I would strongly advise other travellers to consider alternative rental companies that respect their customers. It is disappointing that a process which should be seamless has turned into a 4-week ordeal. I demand immediate action to release the funds and a formal apology for the inconvenience caused.