SANI OR Tambo BAD SERVICE NEVER AGAIN

I currently have a monthly rental agreement with Sani. I was hiring a car from December 2024 on a 30 day rental term. From March 2025 they gave me a 90 day rental agreement. So at the end of June I was supposed to bring the car in and do an inspection and pay whatever was over the kilometers. Every month you get 3000km with the monthly rental. So on a 90 day term they gave me 9000km. At the end of June I gave the vehicle back to OR Tambo Airport and the car had a minor dent which they charged me R3000 for approximately. So I used to make payments for the 90 day rental via an sms link which was sent to my cellphone after every 30 days. Which I was happy with and made that payment accordingly. At the end of June I asked them on email to please renew another 90 day rental and I will make payment every 30 days via the link. At the end of July they call me and asked me how much kilometers are on the vehicle, so I said that I have a 9000km range and inspection will only be done after 90 days and extra kilometers will be applicable after 90 days as I have a 9000km range as per the previous agreement. So this lady Keshreen says no I must pay extra kilometers now so I challenged that and informed her that according to Donna and Randburg I have a 90 day agreement as per my email request. She says no that I must pay R3748 immediately. I declined it stating that was not how the process worked previously. So I contacted customer care and gave them my complaint as to what this lady at OR Tambo is insisting on. So they advised that I can make any extra kilometers payment when I return the vehicle which I was happy with. Last Monday on the 4th Keshreen emails me demanding kilometer payment or they will send the collectors to get the vehicle. So I said that is not what was discussed and agreed upon with customer care. Then tracking was calling me continuously so I mentioned my term was a 90 day and that any charges are applicable upon return of the contract term as per previous months. So they also agreed likewise and apologized but stated that this lady Keshreen is being problematic. So I said I have already paid my monthly rental on the payment link and I can not return the vehicle because the monies are paid and you have my holding deposit of R3800 which will cover the kilometers if it was due now which it was not supposed to. Then on the 6th of August 2025 I had an accident at the Malboro Off ramp coming to Kempton park, someone hit me from behind. So my wife was injured and I had minor injuries, whip lash so forth. So the road side assistance picked up the damaged vehicle. So I contacted Sani and said the vehicle is gone and now I do not have a vehicle and my monthly fee is paid and I need another vehicle as a replacement please advise the process. No one has responded to date and my monies are paid in full for the month of August 2025. Now I have to open a case within 24 hours at Sandringham Police station as it was within the 10 km radius from the accident. So I advised Sani I have been hiring a vehicle from your company on a monthly bases from December 2024 due to my vehicle having mechanical warranty issues and I am busy with a case against VW for a defective vehicle so the only form of transport I have is the rental vehicle. I said I notified the Police via email at Sandringham SAPS stating I am awaiting a replacement from Sani regarding my rental. I have no means of transport at the moment as Sani was my only form of transport that is why I have a monthly rental. So now they given me accident forms to fill out requiring a case number. So I said to Sani due to me being injured and my wife I do not have the means to go SAPS and if Sani can arrange in the meantime someone to drive me there so I can report the matter. They have not responded yet. The car is still under 6000km for the 2nd month. Honestly Donna and the team at Randburg are very good at dealing with my account from December and I was happy. Now this new lady is a headache. They have not given me any solutions to date and I have paid a monthly premium and a holding deposit. So it is evident from previous complaints here that this company has poor service. They have people who miscommunicate and do not understand their own processes. I have everything in writing on my mail to prove my complaint. I feel so disgusted at how I was dealt with as a customer that has spent close to R100 000 over these months and still receive pathetic service. Cheaper is not always the best option. Cheaper rentals expect *********** service. Avis and relating car rentals are more expensive but their service is of an exceptional standard from previous car hires I took on holiday. I will not advise anyone to use this company. I apologize to those who treated my account with respect and dignity but OR Tambo branch is like a car hire company from someone's backyard. It is like hiring cars from someone as a street vendor. So now I have to take the matter up legally waste my time and resources to process a case through the regulatory bodies. I hope Sani car rentals at least send their staff at OR Tambo for training. There are good people at OR Tambo however the management seems to be like those 'I know a friend", type of employment processes very uninformative. How can you not be aligned with company processes and I have been a long term client.