SANI Fleet Customer Service Standards and Business Ethics are Questionable.

We've had a 4 cars rented with SANI Rentals, the last two which where two NP300's had mechanical issues. We advised SANI prior and they had advised that they cant change since they dont have stock; At 90000km service due we made contact and were advised that the cars had already been serviced ( we confirmed this in writing unfortunately swapped the car registration, but of the two NP300 only one was due for service. The lady that confirmed this has left the company and is not answering, SANI is now charging us for a skipped service, despite having advised that there was no need. Furthermore in December SANI has issues with direct debit and requested that payments be made via EFT, this was around 09 December and both NP300 were paid returned a week later. SANI without advising that they will charge us a weekly rate from our normal monthly rate, took the cars after one week of payments charged for the month and refunded only R239.98 per vehicles from a normal charge of R8042. To date since 20th December they have not send a statement of account, we had to draft a proposal based on late invoices. This is the worst customer service and their non-responsive and dont want to take accountability.