Sani Car Rentals Have not paid my deposit 3 weeks later

Very very disappointed with the level of professionalism from your call centre as well as your process on deposits.

I've returned a vehicle 3 weeks ago with full payment. I'm yet to be refunded my deposit.

I've had numerous calls over the last 3 weeks where I was made promises on when I'd receive my deposit which is a separate payment from the already settled car hire bill.

Today no one wanted to discuss deposits with me in your call centre until finally someone was willing to attempt to assist me without the "let me transfer your call to the relevant department" on the last 4 calls which ends up being switchboard.

Change your process - be like other car rental companies that deduct your charge from the deposit being a small amount to pay back to the customer.

The process your company follows is stupid by keeping a separate deposit which I'm sure interest is earned on this but not paid to the customer.

This process is going to lose your customer base & if Thrifty is using the same process its going to fall to pieces.

It is very unprofessional on Sani to be a paying customer & have to constantly call to enquire on my deposit for 3 weeks or more.

Should this not be resolved immediately I will be going the legal route.