SANI bad customer experience

I had a terrible experience with Sani Car rental this past festive season. I hired the car from Cape Town international airport and it was inspected by a guy who goes by Andile - who had attitude when we asked him to note the scratch we identified and he said it is just a paint job. We then received the checking document which was apparently inadequately filled in and missing information and this I was told by the agent In Johannesburg- Radison when returning the vehicle.

I need clarity as to why the deposit I paid was not returned instead R3781.50 was deducted from my account? The car was returned on time in the condition we found it. We topped up the fuel to full capacity.

I kindly requested assistance from the Jhb centre of which I was told to fill in an incident form. I was also advised that upon request I will be able to obtain CCTV footage from Cape Town international where we picked up the car and ask for an explanation. Since the 4th of January I have not received feedback from Sani and the agent Jiveshri Naiker is yet to respond.

I need urgent assistance as the deposit of R3900 was dedecuted from my account and a further R3781.50 for damages which I am contesting until we go through the CCTV footage.