Refund delay due to poor systems

Do not rent from SANI. Its rebrand was in bad faith. Now on Day 23 of waiting. Refund delay has caused additional charges on my account unnecessarily. I sent a mail to them without any attempt at resolution. I would like to encourage the Billing and Collections Team @Rizwaana and @Moaaz to reach out to clients with interim feedback or reasons for delays. Perhaps Sani is not in a position to fully compete in this market as other rental companies are clear on this particular matter.