LS
Linda S

1 reviews | Active since Apr 2022

02 Apr 2022, 13:10

Refund

I hired a car with my sister and were told to pay a deposit of R10 000 since we did not have a credit card.

The funds were supposed to have been refunded after 21 working days.

When we called them to find out about the refund we have been getting the run around. We were first told the funds were already paid into our account and we should check our bank statement. When I called back to confirm there was no money reflecting, I was transfered from pillar to post because no one wanted to deal with the enquiry.

As I write this review the funds were not paid yet. I have sent an email and received a response that says they have forwarded the email to the relevant department and for 3 days I have not heard anything from them.

I have had the most rediculous service ever from their call center.

I regret ever having to deal with this company.

0
Replies (2)
Sani Fleet Rentals
Sani Fleet Rentals's reply04 Apr 2022, 10:35
Official
 Dear Linda 

Sani Fleet Rental would like to apologize for your experience, we assure you this is not indicative of our level and standard of service

Please send us your contact details as we would like to discuss the complaint. 

Regards 
Sani Fleet Rental 
Sani Fleet Rentals
Sani Fleet Rentals's reply30 Aug 2022, 08:13
Official
 Dear Linda

Please can you kindly provide us with your rental agreement number 

Kind regards 
Sani fleet rental