Poor Service and Lack of Transparency in Deposit Dispute

I am deeply dissatisfied with the service I have received from SANI Car Rentals regarding the handling of my holding deposit dispute. Despite returning the vehicle in the same condition as when I received it, with no new damage identified during the final inspection, I am now being told that a dent was found under the front bumper.

This claim was not brought to my attention during the drop-off process, and the documents I signed at the time clearly indicated no damage. To make matters worse, the company has only provided selective documentation while excluding others completed at the time of drop-off, which I find highly misleading and unprofessional.

I have requested a full review of this matter, including all documents I signed and photographic evidence of the alleged damage, but I am yet to receive a satisfactory response. This situation has left me feeling frustrated and questioning the transparency and integrity of SANI Car Rentals' processes.

I expected better service and accountability, and I urge the company to address this issue promptly and fairly. Until then, I cannot recommend their services to others.