Poor Customer Service

I wrote a review about Sani a week ago and till this day nothing has happened. No one contacted me on their own.

I constantly have to call them to find out what’s happening.

I can’t get a direct answer from them as to when my money will be returned to me. They care nothing about customer service.

Review below from last week:

I recently rented a vehicle from Sani which was brand new.

This vehicle gave me problems from the first day. For example the gauge would just cut out, the alarm emobiliser wouldn’t work, after paying for the first service the vehicle leaked out all the coolant etc.

After all these issue I then contacted them and arranged to take the vehicle back. This was done a month in advance.

Now they still deducted the monthly instalment after arranging a month in advance that I’m no longer keeping the vehicle.

Sani now needs the return the deposit money as well as their inspector indicated no damage done (on my side).

It’s been a month now where I’ve sent out several email asking when the money will be returned and not on single response from them.

I find their service very poorly with no interest in their customers.

They ow me R 12 500 and I haven’t seen n cent from that money.