Much improved, well done SANI!!!!

I recently rented a vehicle from SANI Car Rental, and my experience was mixed. On arrival at the pick-up counter, the gentleman assisting me was very unfriendly and unwelcoming. There was almost no acknowledgement as a customer, which made the collection process uncomfortable. He was also unable to satisfactorily answer some of my questions. In addition, the vehicle provided was brand new but had no number plates and no licence disc—only a paper displayed on the back screen. In my opinion, all vehicles should be fully registered with number plates and licence discs before being rented out to customers, as this raises concerns about compliance and peace of mind. That said, the vehicle itself was clean, in excellent condition, and perfectly suitable for city driving. It created a good overall impression of SANI in terms of vehicle quality. The check-in process was a complete contrast. I was greeted by a friendly, polite, and professional gentleman who made the return process smooth and pleasant. SANI needs more people like Nyembezi, his customer service was outstanding and truly appreciated. Thank you, Nyembezi, for turning the experience around.