HORRIFIC SERVICE FOR HANDLING QUERY AND CREDIT FROM SANI CAR RENTALS

Me and my husband fly to Cape Town every second week, and always use Sani Car rental. But now had issues with 3 of our bookings. And still waiting on issues to be resolved. Some we had to go and resolve ourselves.

The one issue is where the call centre and Cpt office has messed up my booking, and after 2hours @ Cpt airport got the car I actually booked for the price I booked it.

Only to find out two weeks later they debited me for the incorrect booking as well. I am now struggling for 3 weeks to get this resolved. I actually flew to Cape Town to their offices at airport to see someone that could sort it because call centre could not assist and just got situation all wrong.

I gave all paperwork etc to Manager Wha****, he was very helpful and promised it will be sorted by the next Monday. I am now still waiting on payback of incorrect deduction, and after 6 emails & 22 calls, not answered or rep****. I am FED UP with this type of service. My booking every 2nd week might be a drop in the ocean. But I wonder how many other people are struggling to resolve issues with them.

I am now going to Ombud to take this further and Consumer Protection Act as this is NO WAY TO TREAT A LOYAL CUSTOMER!!!!!!

I just phoned again 3 times, got cut off, then got trough and hold now for 20minutes NO ANSWERING!!!!!