FANTASTIC, EASY & EXCELLENT EXPERIENCE - SANI CAR RENTAL, KING SHAKA AIRPORT, DURBAN

Right from the start, my experience with Sani Car Rental at King Shaka Airport in Durban, started out as mediocre. But then, Sani quickly corrected their errors, and turned my experience from mediocre to almost perfect and outstanding. I started by trying to deal with one of the Sani Branches in KZN - Not the King Shaka Branch - And because I sent 2 e-mails to this branch, which were both not rep**** to, I complained. My complaint was then immediately referred to the Regional Manager of KZN, who immediately told me that she herself would take over and look after me. From that point on; the booking and quotation for my rental car was all handled by her. All my “fussy questions” were totally and honestly handled - and from that point onwards; my whole rental process became absolutely seamless, trouble-free world class. Although I then had to deal with branch personnel, and not the Regional Mgr, everything was perfect from then on. Almost all of renters’ problems with car rentals - come directly from them not being careful enough; and not really caring for the car; and making sure it does not get any new and additional defects, sc****s or scratches - to the body of the car, the tyres and the windscreen, etc. I always look after rental cars as if they are my own; and so, when I returned the car in the same condition that I received it; with no new problems or defects - my deposit was also quickly refunded to me. Many thanks, SANI KING SHAKA, for my easy and enjoyable car rental!