Disappointed

We are very disappointed with the service that we recieved. Booking the car and them taking a 50% deposit was no problem but when it came to adding the drivers info before arrival we couldn’t do it because a “system upgrade”. We then emailed all the details and was told that it wall be sorted when we come to collect the car to make the process smoother. We got there an hour later than what time we supposed to collect the car only then to be told that they gave our car away and the drivers details had not been added. After they were more than happy to take our money! We were there for like 3 hours trying to get another car and sort out the drivers details. I also had to pay a R6500 breakage deposit which I understand.It’s been over a month and they're not even responding to my emails about the refund. We will never ever book with Sani again and discourage anyone from using them. Even the 1 star is too high for the service that we received. I’ll be patient for another few days. But if I do not receive my refund they have a very angry woman at there premises that will not leave until it gets returned.