Deposit not refunded

I paid for the deposit on the 16th February 2024 , its already the 10th of March 2024 and the deposit wasn't return to My credit card , sani customer car sent me an email stating that the bank has to release my funds , when I spoke to my private banker they advised that there is no amount on hold , this is very unprofessional service , the company can take the deposit on the day but when it comes to refund they come up with stories This has already been escalated to the ***** department