Complaint

On Sunday 5th I returned a car which I rented and I was told I would receive my deposit after 3 days, todate I haven’t received it. When I call Sani customer service im told the refund was done on the 8th the delay is with FNB.

I called FNB Business desk and I was told there’s no trace of any deposit by Sani Car rental on my account instead the comment from the consultants is that Sani car rental always refer clients to them knowing very well that they didn’t do their job. They say if Sani made a deposit why would it take this long because their account is with Fnb to an Fnb account it really shows the deposit was not done.

2. When I contacted Sani car rental customer service I was told instead of receiving R3500 I paid I’ll be getting R3100 because the other money was deducted for fuel which is so surprising because I filled the petrol I paid R900 at the petrol station to fill up that car but Sani still took R400 Does it mean a Nissan Almere full tank costs R1300?

I want my money on my account ASAP and im gonna go to the social media and Hellopeter to expose Sani car rental on how they treat customers.

I will never again not even my family will I refer to rent cars with Sani. The branch manager Calem at Lanseria airport with his spiteful attitude I’ll also expose