Car rental deposit not reflecting after the 14 working days.

I rented a car through SANI car rentals on the 25th of October 2025 and paid a deposit of R3800. SANI customer sercives informed me that the deposit will reflect in my account after 14 working days. After the 14 working day period I contacted SANI car rentals via email to inform them that the money isn't reflecting in my ABSA account. Sandiles Sehume (***) assisted me from SANI car rentals and notified me that the money is released from their side and that I must contact ABSA to assist and inform me of the status of the R3800 that must reflect in my account. SANI made a error with my card number where I needed to correct them by providing the correct card number. I went to ABSA Menlyn mall in Pretoria for assistance on the 18th of November 2025, and the gentelman that assisted me said that they can't help me and I need to contact their authorities department via email because the department doesn't have a cell number that a customer can contact. I send the query to *** the same date I visited the ABSA branch (18 November 2025) and still didn't receive any feedback of the R3800.