Car hire at its worst

This is about as low as standards can get: our friends received a car at Cape Town International which they had booked for 22 days through SIXT in Germany. The vehicle had a temporary licence. On the 9th day of their visit (24 Jan 25) they were pulled over at a traffic control in Plettenberg Bay and it turned out that the car's temporary licence had expired 2 days after collection. We immediately contacted SANI customer care and on a total of 5 occasions over a period of 5 1/2 hours I was assured that we would be contacted asap to arrange for a replacement vehicle. Of the five people I spoke to only two had the decency to honor their undertaking to come back to me (Themba from Roadside Assist, and Tasnine from the George office who informed that the matter had been escalated by her to Tian, the Regional Manager in George.) 6 hours later we are still waiting for the mastter to be resolved; to be precise: we are waiting for information as to how the matter MIGHT be resolved. - I will forward this review to the global SIXT office in Munich and can only hope that a company like SIXT, which has an international reputation will draw the consequences.