Beyond disappointing!

Firstly - they advertise that you can book a car in 60 seconds - WRONG!!! you can complete the online booking, but once you get there, you still need to go through another process and if you have a second driver, you cannot list that person on the website, so that will delay you further. We waited 1.5 hours, and we were 2nd in the que. We had to move a meeting out.

They don't explain the difference between Standard and Premium on the website either. On a Class A vehicle, Standard is a deposit of R8000 and on premium R3800.... and the excess on Std is R14k+ and on premium it is R4000???

Once we returned the car, we were told that the refund of the deposit would be done within 7 to 10 working days. Well we are going on 18 working days now, as they changed their system and their has been a delay. After calling and escalating, there has been no further communications and no refund! So much for service!