BB
Ben B

1 reviews | Active since Jun 2021

23 Jun 2022, 16:32

5 Months after rental no deposit received back.

I was warned by a friend that his SANI vehicle rental deposit has not been paid back 2 months after his rental.

Since they had the best rental option I rented a vehicle in mid January from CPT Airport. Now 5 months later I have not received my deposit back.

I have called their call centre and only got some excuses with a promise to call me back, this was 2 months ago, still no reply.

I have mailed their customer complaints 2 weeks ago, still no reply.

You have been warned.

0
Replies (3)
Sani Fleet Rentals
Sani Fleet Rentals's reply27 Jun 2022, 08:47
Official
Dear Ben 

Sani Fleet Rental would like to apologize for your experience, we assure you this is not indicative of our level and standard of service

Please send us your contact details as we would like to discuss the complaint. 

Regards 
Sani Fleet Rental 
BB
Ben B's update06 Jul 2022, 08:00
Reviewer Update
It has been more than a week that I have posted my details privately. No one has tried to contact me yet.
Sani Fleet Rentals
Sani Fleet Rentals's reply30 Aug 2022, 08:10
Official
Dear Ben 

Please can you kindly provide us with your rental agreement number 

Kind regards