“You must give better directions”

My sandwich took over an hour to arrive. The driver was getting lost,I had to keep calling him trying to direct him. Address clearly stated the address. When he eventually found the place,he told me that I will get people lost and I need to give better directions. I further called the shop and spoke to manager Yvonne who said they will bring the driver back and send him out with a GPS and a fresh sandwich. This was not done. I instead got a cold sandwich and a cheeky delivery driver.