Wrong order - wrong day

So I ordered lunch and unfortunately I seemed to have caught Sandwhich Baron on the incorrect day because the status of my order was shocking.

Firstly, I ordered at 12.40pm expecting to receive my lunch soon after. But after an hour went by, I phoned into the store to track my order and was told “our driver should have been there by now” and no explanation as to why the order was late. So I waited and waited and waited and still no order received. I then phoned in again to query and I spoke to the manager who apologized and said she would find out and phone me back.

While I was expecting the call back, the driver finally arrived 1hr20 minutes later. I asked him why he was late and I was told “I only left the store now” to which I was told a completely different story over the phone. Never-the-less and opened my order and the order was incorrect and the manager was on the call with the driver at the time who apologized again and told me she didn’t know what is happening today and will recompancate me soon. And told me to send my order back with the driver, but I was too hungry to wait.

So I paid for my order and the driver left and opened my order to find that half of my bread roll is either burnded or has mould on it , either way I have left that half and will not eat of it. But for the part I did eat, my bottom lip is swollen and I’m really not sure what is it or why, as I have ordered this before.

This experience is really unpleasant and lately the customer service not just with Sandwhich Baron but in general, is shocking and really I see why there are so many negative reviews online.