1 reviews | Active since Aug 2018
Unacceptable service SB
I place and order and paid for it with them online and it's been 24hrs and i still don't have my food or my money bac**** I called 4 stores before calling head-office and even then I didn't win, all they could say was that they would get back to me!!! Unacceptable!!!
Hi Juliano,
I am sorry for your bad experience yesterday. Unfortunately there was a bug on the new on line ordering system and this is the first time that it happened and hopefully the last. The issue has been resolved. It was chaos yesterday. The stores were not getting notification of orders and this affected all stores. It is very disappointing that no one came back to you yesterday. Of course you will be refunded in full. Please email me the store you ordered from and I will take it up with them. My email address is ***. Apologies once again.
Kind regards
Sally
Hi Juliano,
I am sorry for your bad experience yesterday. Unfortunately there was a bug on the new on line ordering system and this is the first time that it happened and hopefully the last. The issue has been resolved. It was chaos yesterday. The stores were not getting notification of orders and this affected all stores. It is very disappointing that no one came back to you yesterday. Of course you will be refunded in full. Please email me the store you ordered from and I will take it up with them. My email address is ***. Apologies once again.
Kind regards
Sally