AS
Anita S

1 reviews | Active since Aug 2018

20 Dec 2018, 12:03

Unacceptable Service Sandwich Baron Alberton

Re: Sandwich Baron, 64 van Riebeeck Ave. Alberton I have experienced bad service on numerous occasions due to incorrect orders. I have always complained and were given the run around by the manager, but the orders were always fixed after a considerable time. But, again today I ordered a light breakfast consisting of scrambled egg, pork sausage, bacon tomato & toast at R42.00. Only to discover that I received a bacon & cheese sandwich at R31.80 instead. I am truly tired of complaining with no real result. I do not understand that I always get the wrong order or hours after the order was placed and have to be happy with cold food. Today I have taken a photo of the sandwich (which was supposed to be a light breakfast) and also the receipt which also reflects the light breakfast at R42.00. Sandwich Baron, Alberton needs to address this matter urgently. After all the bad experiences I’ve had, am I now also expected to pay for a breakfast at the cost of a sandwich? Refer to delivery sale 329 (also includes 1 Lettuce feta Avo wrap). I have not opened the wrap as yet. I wonder which surprise awaits me when I do.

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Replies (4)
Sandwich Baron
Sandwich Baron's reply20 Dec 2018, 13:31
Official
Hi Anita,

Thank you for your feedback.  I am sorry for your continuous bad service and frustration.  I have spoken to the store about what you have said and hopefully there will be no further problems.  There are meant to be checks in place before food is sent out.  I have asked the manager to ring you immediately and rectify this.

Kind regards



AS
Anita S's update20 Dec 2018, 13:36
Reviewer Update
Thank You for your feedback, awaiting communication form the manager.
AS
Anita S's update20 Dec 2018, 14:00
Reviewer Update
The manager contacted me. The matter was resolved satisfactory. Thank You. P.S. I would like to note that all the delivery staff are very efficient and friendly. Regards, Mrs. Scholtz
Sandwich Baron
Sandwich Baron's reply20 Dec 2018, 14:06
Official

Thank you.  I am so glad it was resolved.

Kind regards
Sally