SHOCKING SERVICE

We order daily from various Sandwich Baron’s around where I work, Houghton branch, Rosebank, or Melrose, although I hear that the Rosebank branch has closed. I wonder why.

I have just spoken to Carlos at the Melrose branch (and after I complained to him rather irately, he said to contact the Franchise if I was not happy. I have also sent the Sandwich Baron Franchise an email.

I placed a simple order (a crispy bacon and chicken mayo salad) at this branch at 12.09 today, at 13.09 I called them to ask where my order was, only to be told that they are still waiting for the delivery guy to come back from Sandton, seriously 1 hour after I placed the order.

Can no-one pick up a telephone to advise what is going on. I have now waited and wasted an hour as I would have ordered from someone else, but NOW IT IS TO LATE TO ORDER FROM ANYONE ELSE. Thank you!!!!

This is not the first time that this has happened to all 3 of those branches mentioned above.

The delivery service is shocking, the people answering the phone struggle with orders, and I certainly will NEVER order anything again from this franchise.