SANDWICH BARON STRYDOMPARK - FALSE ADVERTISING - NO DELIVERY!!!

Ordered Sandwich Baron online through a colleague's account early enough to miss the "busy lunch times" ordered just before 11 am. After longer than 2 hours we still had not received our order, I decided to phone Sandwich Baron Strydom Park and find out about our order as everyone has been expecting their lunch an hour ago already (I ordered for 5 people). A lady answers the phone, immediately knows what order it is, and said that it is ready and just responds with "There is no driver".. this is now more than 2 hours after we ordered. WHY ADVERTISE THAT YOU DELIVER IF THERE ARE NO DRIVERS FOR 2 HOURS...?????!!!!!! HOW IS THIS EVEN POSSIBLE????

Needless to say, we canceled the order and then drove and bought something else elsewhere! The lady wasn't even sorry or anything. Just "I have no driver" when I asked when they will deliver, she said "as soon as a driver comes back from his routes he will deliver your order", when I asked when that will be she just said that she doesn't know. No estimate time or maybe in 30 minutes, nothing, just She doesn't know. Wow this is very helpful information as I now know exactly how long our food will take... seeing that we have been waiting for more than 2 hours already!

I decided to try them again, you know, giving them the benefit of the doubt, as I really wanted to try the Steak Salad, really looks yummy. I created my own account thinking that this can't go wrong again, new customer, new experience. WHAT A MISTAKE!! Same thing again!!! NO DRIVER TO DELIVER!! Got into our car, drove there, then the lady says "oh the driver left already, a long time ago... " After I spoke to her not even 10 minutes ago on the phone when she said there is no driver. She didn't even offer to make us a new salad as we are going to miss the driver at the office, nothing, just pulling her shoulders up, saying that the driver left with our food already. We can go now... Really????!!!! if this is how you treat your customers then I really do hope that this branch closes... This is unacceptable. This is not how you treat your customers. If you advertise that you can Deliver, please do so...!! And when you see the orders are running late, let us know...! Don't just leave it for hours?

I can see this is a common thing a lot of people complain about. I refuse to buy from SANDWICH BARON overall... If this is what they allow to happen I will not buy from you again.

If we buy from Debonairs, or any other place our order is here latest 45 minutes, and it is value for money. Sandwich Baron not so much. What a disappointment!!!