Sandwich Baron NO SERVICE WHATSOEVER

I ordered from the East London store online on the 19th of March 2018. I have yet to receive the food or a refund. I've contacted them via email, telephone and visited the store in person which only lead to empty promises. When I went to the location, there was no one at the counter and I had to shout into the kitchens for someone to come help me! They said that they'd refund me when they're done with this big order as if I'm not worthy of attention. I am not one to complain about much, but this makes my blood boil. It's only R70, but the treatment I received makes it worthwhile to follow up on this. Oh, and head office can't help because it's an independent franchise. Guys this store is giving you a bad name, because I share this with EVERYONE I come into contact with.