1 reviews | Active since May 2017
Sandwich Baron Lynnwood; shameless, careless and reckless.
We ordered our food from the Lynnwood branch as the Menlyn branch no longer delivered to our area. The food arrived two hours later with no drinks and half the order wrong. Once we could finally have our lunch the bread was soggy and it was all in all just disappointing.
That evening I started getting symptoms of food poisoning and spent my weekend in agony after which I eventually ended up in hospital. At the time of this review it is a week and a half later and I am only starting to get back to a normal lifestyle again. This has been a massive medical expense to me, not to mention the losses from not being able to attend my various places of work and/or meetings.
After bringing this to the attention of this establishment I received a call from a lady who was very "sorry" but not in the least bothered about the fact that I have a massive hole in my wallet because of their negligence. She said she would talk to her higher ups and get back to me. I am still waiting.
I have never been more disgusted in the blatant disregard of a customer's well being by an organization as I have with these clowns and I 100% regret ever supporting their business. I will not be making that mistake again.
Hi Gareth,
This was shocking and I am sorry you had this terrible experience. It was addressed with the store at the time of your complaint and I am sorry it was very badly handled. I really do not have an excuse for the store's bad behaviour. I am going to address it with the franchisee again.
Kind regards
Sally, Sandwich Baron Head Office
Hi Gareth,
This was shocking and I am sorry you had this terrible experience. It was addressed with the store at the time of your complaint and I am sorry it was very badly handled. I really do not have an excuse for the store's bad behaviour. I am going to address it with the franchisee again.
Kind regards
Sally, Sandwich Baron Head Office
