Sandwich Baron - Glitch cause of no service or food

Glitch in the system. Battling to get answers. I placed my order online, tried paying online and the 3rd time payment went through. My bank confirmed payment with a reference number. And their system logged me out. Logged in to see if order are being processed. Order showed not paid. Tried calling Bedfordview. Could not speak to Sambula. Head Office offered to send proof of payment to the Branch or refund me. I choose to have my food. Bad for business during this Covid Curfew, doesnt look like they need business. Don't care about livelihood. At the end of the day I had to request a refund as my call was not returned after leaving a message.