GL
Gary L
1 reviews | Active since Feb 2013
31 Jan 2019, 13:43
Sandwich Baron Edenvale have no clue how to provide a service
I am literally 1 kilometer from my local sandwich Baron (Edenvale) and had always been a regular customer, getting lunch delivered to my offices, and in the past even using them for catering meetings, training events etc. Over the course of last year the service just got progressively worse and worse, with literally deliveries from their taking over an hour on average. Today I thought, new year, ill give them another a try... its been an hour and a half, and 2 calls to the store, and still no delivery
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Replies (3)0
Replies (3)GL
Gary L's updateReviewer Update
31 Jan 2019, 13:53It finally arrived, apparently my order was "at the bottom of the pile", 2 of the three items had become soggy, and the third (meant to be a toastie), was cold and soggy, what a waste of time and money
GL
Gary L's update31 Jan 2019, 13:53
Reviewer Update
It finally arrived, apparently my order was "at the bottom of the pile", 2 of the three items had become soggy, and the third (meant to be a toastie), was cold and soggy, what a waste of time and money
Sandwich Baron's replyOfficial
31 Jan 2019, 14:04Hi Gary,
We really appreciate your feedback. I will discuss all of this with my franchisee and ask her to resolve these issues.
Kind regards
Sally
We really appreciate your feedback. I will discuss all of this with my franchisee and ask her to resolve these issues.
Kind regards
Sally
Sandwich Baron's reply31 Jan 2019, 14:04
Official
Hi Gary,
We really appreciate your feedback. I will discuss all of this with my franchisee and ask her to resolve these issues.
Kind regards
Sally
We really appreciate your feedback. I will discuss all of this with my franchisee and ask her to resolve these issues.
Kind regards
Sally
GL
Gary L's updateReviewer Update
31 Jan 2019, 14:05Thank you for responding, and for calling to explain. I hope you can resolve the issues, as the store is convenient for us, and if it could just provide the service we would really like to use it again in future.
GL
Gary L's update31 Jan 2019, 14:05
Reviewer Update
Thank you for responding, and for calling to explain. I hope you can resolve the issues, as the store is convenient for us, and if it could just provide the service we would really like to use it again in future.