Orders not delivered

So it's not the 1st time i am ordering at Sandwich Baron Randburg and I get poor service. Either they deliver way too late or don't deliver at all. So I placed an order today at 10:20am and it's 14:14pm now with no luck. I called them around 13:30 and the lady told me she will contact me back she is getting hold of the driver. Still hasn't received a call from anyone. WHAT A BAD SERVICE Sandwich Baron Randburg!!!!!!