Non Delivery of Order

I placed an online platter order on 28 August for a delivery on 4 September , payment was taken of my card and I received an email confirmation. On the 4th of September when a call was made to the Braamfontein branch to follow up on where the order was we were told they have no record of the order but would try and get it to us by later in the afternoon, my colleague told them this was not going to work because the function would be over and asked Moosa to rather refund the card. When I was back in the office on Monday I called again and was told that a manager would get back to me - today the 10th of September and I have not heard one word from manager or staff - I did also send an email on Monday to the complaints head office of Sandwich Baron and the branch and not a word back - service like this really upsets me and clearly Sandwich Baron are keen to lose business because I will never use them again and my whole office feel the same, all it takes is simple communication and client wouldn't need to vent on platforms like this ! <br>