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Anika W

1 reviews | Active since Jun 2014

07 Jun 2018, 14:04

LYNNWOOD Branch - STAY AWAY!!!

For the 3rd time our office gave Sandwich Baron Lynnwood another chance and once again we received HORRIBLE service and "I can not care"-responses from the staff Placed a order at 10:24, after 2 phone calls to hear "it is on its way", only HALF our order arrived at 13:15!! THREE HOURS FOR HALF OF IT! I phoned the shop again and the lady on the other side just doesnt care - "Sorry ne" Got the managers nr as ********** 559 - but no answer, doubtful if it is right THIS IS NOT ACCEPTABLE AND I WILL CONTINUE POSTING IN SOCIAL MEDIA UNTIL SOMETHING IS DONE!!!

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Replies (3)
Sandwich Baron
Sandwich Baron's reply12 Jun 2018, 14:53
Official

Hi Anika,

I was sorry to hear about your horrible experience at the Lynnwood store. It can be that a store can have a problem with drivers but they should not just be taking orders if they cannot deliver and meet the customer's expectations. Saying the order has left when it has not, is very bad service. I can only imagine how frustrating it must have been for you. I have addressed this with the franchisee and it will be considered a very serious matter if this happens again to another customer.

Please accept our apologies.

Kind regards

Sally, Sandwich Baron Head Office

AW
Anika W's update13 Jun 2018, 11:44
Reviewer Update
After all of this, the manager phoned me and promised to delivery my original order the next day, free of charge (leaving me still without any food that day). It is nearly a week later and my order is still on its way?????? Public apology means NOTHING when you can not even keep to a simple order or promise! For nearly a week now I have only received EMPTY PROMISES
Sandwich Baron
Sandwich Baron's reply13 Jun 2018, 13:23
Official

Hi Anika,

I am sorry it gets even worse and this is very disappointing to hear. You will get your food and I will be in touch with you tomorrow to check.

Kind regards

Sally, Sandwich Baron Head Office